Frequently Asked Questions

Architectural

What types of exterior modifications can I make without approval?
All exterior modifications or improvements require prior approval through the community’s Architectural Control process. Please complete and submit an architectural request form.

Where do I find the architectural modification request form?
The form is located under the Documents section of TownSQ.

What is the process for submitting an application, and how long does approval take?

• Submit your application with all supporting details via TownSQ.

• The ACC Committee, appointed by the Board, reviews requests for compliance with community guidelines.

• A decision may take up to 30 days from the submission date. Incomplete applications may cause delays.

What is the status of my application?
If you have not received a response within 30 days, please submit a request via TownSQ.

Board Meetings

How do I find out when the next Board meeting will be held?

• Meeting notices are posted in the News & Events section of TownSQ.

• If you’ve registered your email, you’ll also receive details by email in advance.

Common Area Maintenance

What am I responsible for maintaining?
Homeowners are responsible for all exterior maintenance of their property.

How do I report a maintenance issue in the common area?
Email the Community Manager at HEALWmanager@goodwintx.com.

What is the trash/waste or bulk pick-up schedule?
Refer to the The Woodlands Township website.

How do I get utility services (electric, gas, water, trash)?
Please visit The Woodlands Township website.

How do I get a mailbox key?

• Contact your local USPS office, or

• Hire a locksmith if purchasing a resale home.

Compliance

I received a violation notice. Who do I contact?
Email the Compliance Department at S.HOU.Compliance@goodwintx.com. Contact information is also included in your notice.

How do I report an issue with a neighbor’s home?
Submit a request via TownSQ, including photos and details if applicable.

When are compliance inspections done?
Compliance drivers visit bi-monthly, with additional spot inspections as needed.

Is there a list of rules for tenants?
Yes, the Covenants, Conditions, and Restrictions (CC&Rs) are available at Goodwin & Company by searching your community name.

Documents

Where can I find the governing documents?
Visit Town Square Documents.

Financial

What is my balance?
Log in to TownSQ or contact Customer Service at 855-289-6007.

How do I pay my assessment?
Options include:

1. Mail:

   HEALW – Association Name  
   c/o Goodwin Processing Center  
   PO Box 93447  
   Las Vegas, NV 89193-3447  
   

2. TownSQ Website/App: Log in and select “Make a Payment.” Options include one-time, recurring, or open balance payments.

   • ACH/e-check: $1 convenience fee

   • Credit/debit card: $1 + 3.5% of total payment

3. Bank Bill Pay: Ensure your account number and association code (HBWO) are included in the memo line.

Can I pay by credit/debit card?
Yes, via TownSQ (fees apply).

Key Codes:

• Property Code: HEALW

• Management ID: 6587

When is my assessment due?

• January 1 each year.

• Late after February 1, with monthly interest applied thereafter.

Why does my account show a negative balance?
This means you have a credit.

Who do I contact about past-due assessments or payment plans?

• Past Due: Customer Service (855-289-6007).

• Payment Plans: delinquencies@goodwintx.com.

What does my assessment pay for?
Assessments cover community operating expenses such as landscaping, utilities, insurance, and amenity maintenance.

Where can I find my account number?
Check your billing statement or coupon book, or call Customer Service.

Insurance

My lender is asking for a copy of the HOA’s insurance. Where can I get it?
Contact Customer Service (855-289-6007, info@goodwintx.com) or submit a request through TownSQ.

Owner Information

How do I update my mailing address or contact info?
Submit updates via TownSQ or contact Customer Service.

Resales

How do I get a lender questionnaire, resale certificate, or statement?
Visit Goodwin & Company for details and costs.

TownSQ

What is TownSQ?
TownSQ is an app that allows residents to:

• Pay assessments

• Submit and track requests

• Access forms and documents

• Stay updated with news and events

• Participate in polls

• Connect with neighbors and management

How do I register for TownSQ?

1. Visit TownSQ Sign Up.

2. Enter your Account Number and Zip Code.

3. Provide your email and create a password.

I’m getting an error when registering. What should I do?
Contact Customer Service for assistance.

How do I change my TownSQ email notification preferences?

• Log in, click your name (top right), select “Edit Profile,” then update notification settings.

How do I submit a request in TownSQ?
Click Requests in the left-hand menu once logged in.

I forgot my password—how do I reset it?
Visit TownSQ Password Reset.